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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Last summer when I received my 3<sup>rd</sup> quarterly bill I
noticed that the billed amount had increased significantly – like by
30-40%. When I called to inquire they said that the original service agreement
that they had formed with the Highland Oaks association had expired and that
unless a majority of residents decided to use their services there would be no
further price breaks. Upon learning this I told them to cancel our service. We
switched to Sweetland (<a href="http://sweetlandltd.com/index.html">http://sweetlandltd.com/index.html</a>)
and have not been sorry yet. Yes it was more than what I had been paying to
Rumpke, but it was NOT as much as what Rumpke was planning to bill me starting
in the 3<sup>rd</sup> quarter. And yes, I have heard people on our street complaining
about missed pickups and lack of service.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When we first started with Rumpke several years ago it seemed
that they provided much better customer service. The last year or more that we
were with them I had grown increasingly frustrated. They routinely left the top
of the can flipped back on rainy days, thus allowing it to fill with water. They
also seemed careless about where they returned the can to in our driveway,
often leaving it to block access where I had to move the can in order to pull
in.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We have been happy with Sweetland. Their workers seem more
careful and considerate. The only down side is that they pick up in our
neighborhood on Thursdays. That was the one thing I liked about Rumpke was
their Monday pickup.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Byron Graham</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
honews-bounces@highlandoaks.org [mailto:honews-bounces@highlandoaks.org] <b>On
Behalf Of </b>Sara Dorland<br>
<b>Sent:</b> Thursday, June 26, 2008 9:18 PM<br>
<b>To:</b> honews@highlandoaks.org<br>
<b>Subject:</b> [Honews] Our Garbage Service<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Beth,
I was wondering if you or any of the other neighbors have complained about the
Rumpke Garbage service, we have had problems about four times now with them
forgetting to pick up our garbage and it will take one to three days and many
phone calls to them to pick it up. Last Monday they forgot almost all of the
subd.'s garbage. When you call they don't even care or say they are sorry. I
have talked to several of the neighbors that are having the same problem with
them. Is one of the other services better than them? Sara Dorland
4203 St Andrews</span><o:p></o:p></p>
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