[Honews] FW: Our Garbage Service

[Byron Graham]

Last summer when I received my 3rd quarterly bill I noticed that the billed
amount had increased significantly - like by 30-40%. When I called to
inquire they said that the original service agreement that they had formed
with the Highland Oaks association had expired and that unless a majority of
residents decided to use their services there would be no further price
breaks. Upon learning this I told them to cancel our service. We switched to
Sweetland (http://sweetlandltd.com/index.html) and have not been sorry yet.
Yes it was more than what I had been paying to Rumpke, but it was NOT as
much as what Rumpke was planning to bill me starting in the 3rd quarter. And
yes, I have heard people on our street complaining about missed pickups and
lack of service.

 

When we first started with Rumpke several years ago it seemed that they
provided much better customer service. The last year or more that we were
with them I had grown increasingly frustrated. They routinely left the top
of the can flipped back on rainy days, thus allowing it to fill with water.
They also seemed careless about where they returned the can to in our
driveway, often leaving it to block access where I had to move the can in
order to pull in.

 

We have been happy with Sweetland. Their workers seem more careful and
considerate. The only down side is that they pick up in our neighborhood on
Thursdays. That was the one thing I liked about Rumpke was their Monday
pickup.

 

Byron Graham

From: honews-bounces at highlandoaks.org
[mailto:honews-bounces at highlandoaks.org] On Behalf Of Sara Dorland
Sent: Thursday, June 26, 2008 9:18 PM
To: honews at highlandoaks.org
Subject: [Honews] Our Garbage Service

 

Beth, I was wondering if you or any of the other neighbors have complained
about the Rumpke Garbage service, we have had problems about four times now
with them forgetting to pick up our garbage and it will take one to three
days and many phone calls to them to pick it up. Last Monday they forgot
almost all of the subd.'s garbage. When you call they don't even care or say
they are sorry. I have talked to several of the neighbors that are having
the same problem with them.  Is one of the other services better than them?
Sara Dorland 4203 St Andrews

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