[Honews] FW: Our Garbage Service

[Kari Smith]

We use Sweetland also and have been very happy with their service.  On one
occasion, I forgot to put the can at the curb and didn't realize it until
I saw the truck leave the subdivision.  I immediately called them to explain
what happened and they sent the driver back out (I doubt Rumpke or Waste
Management would do that).  It's nice to support local businesses and
I believe the owners of Sweetland live in Autumn Woods.

Kari Smith
4108 Highland Oaks Ct

On Thu, Jun 26, 2008 at 10:22 PM, Byron Graham <byron at bdgraham.com> wrote:

>  Last summer when I received my 3rd quarterly bill I noticed that the
> billed amount had increased significantly – like by 30-40%. When I called to
> inquire they said that the original service agreement that they had formed
> with the Highland Oaks association had expired and that unless a majority of
> residents decided to use their services there would be no further price
> breaks. Upon learning this I told them to cancel our service. We switched to
> Sweetland (http://sweetlandltd.com/index.html) and have not been sorry
> yet. Yes it was more than what I had been paying to Rumpke, but it was NOT
> as much as what Rumpke was planning to bill me starting in the 3rdquarter. And yes, I have heard people on our street complaining about missed
> pickups and lack of service.
>
>
>
> When we first started with Rumpke several years ago it seemed that they
> provided much better customer service. The last year or more that we were
> with them I had grown increasingly frustrated. They routinely left the top
> of the can flipped back on rainy days, thus allowing it to fill with water.
> They also seemed careless about where they returned the can to in our
> driveway, often leaving it to block access where I had to move the can in
> order to pull in.
>
>
>
> We have been happy with Sweetland. Their workers seem more careful and
> considerate. The only down side is that they pick up in our neighborhood on
> Thursdays. That was the one thing I liked about Rumpke was their Monday
> pickup.
>
>
>
> Byron Graham
>
> *From:* honews-bounces at highlandoaks.org [mailto:
> honews-bounces at highlandoaks.org] *On Behalf Of *Sara Dorland
> *Sent:* Thursday, June 26, 2008 9:18 PM
> *To:* honews at highlandoaks.org
> *Subject:* [Honews] Our Garbage Service
>
>
>
> Beth, I was wondering if you or any of the other neighbors have complained
> about the Rumpke Garbage service, we have had problems about four times now
> with them forgetting to pick up our garbage and it will take one to three
> days and many phone calls to them to pick it up. Last Monday they forgot
> almost all of the subd.'s garbage. When you call they don't even care or say
> they are sorry. I have talked to several of the neighbors that are having
> the same problem with them.  Is one of the other services better than them?
> Sara Dorland 4203 St Andrews
>
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